Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something on the site that needs a second look, or want to share feedback about our free spins coverage, we are glad you stopped by. This page explains the best way to reach us and what happens after you do.
How to Reach the Team
Email is the most reliable way to get a message to us. Every message is read by a real person, and we aim to respond within two working days. Please write to us at [email protected].
A little context in your opening lines helps us respond faster. If you are writing about a specific casino listing, bonus offer or page on the site, let us know which one. If your message is time-sensitive — for instance, a bonus term that appears to have changed — flag that upfront and we will prioritise it.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons people contact us include:
- Content questions — If something in our reviews or guides is unclear, or you want more detail on a topic like how free spins wagering requirements work or what withdrawal timelines to expect, just ask.
- Accuracy and corrections — Spotted a bonus figure that looks out of date, a term that has changed, or a detail that does not match your experience at one of the casinos we cover? We take accuracy seriously and will investigate promptly.
- Responsible gambling concerns — If gambling has stopped being enjoyable or is affecting your finances or wellbeing, please mention this in your message. We will point you toward appropriate support resources, including the National Problem Gambling Helpline (1-800-522-4700) and the National Council on Problem Gambling at ncpgambling.org.
- Suggestions for coverage — Have a topic you would like us to review or a casino you think belongs on our radar? Reader input genuinely shapes the content we prioritise.
- Partnership and editorial enquiries — If you represent a brand or organisation and want to explore how we might work together, please introduce yourself and describe what you have in mind. We review all approaches, though commercial relationships never determine our editorial rankings.
What Happens After You Email
Your message goes directly to a member of our editorial team — not an automated inbox filter. We do not send generic auto-replies in place of a real answer. Someone reads what you wrote and responds to the specific point you raised.
Our standard window is two working days. During particularly busy periods it may stretch slightly longer, but we always follow up. If you have not heard from us within four working days, it is worth checking your spam folder before resending.
A Note on How We Work
US Online Casinos is an independent comparison site covering real-money online casinos available to players in the United States. Our reviews focus on licensed, regulated operators, and our rankings are based on editorial assessment — factors like bonus terms, game range, payment options, security standards and customer support quality. Commission arrangements with the casinos we list do not influence where they appear in our rankings.
We review casino offers regularly, but terms change. Always read the full conditions on a casino's own site before claiming any bonus, including free spins offers, and verify that the casino is licensed to operate in your state before depositing.
If you are curious about which casinos currently top our free spins recommendations, the ranked listings above reflect our most recent assessment. For a broader look at regulated options across the US market, our guide to the best non-GamStop casinos covers additional context on how licensing and availability work for US players.
Responsible Gambling Resources
We include this on every page because it matters. Online casino games carry a house edge — outcomes are never guaranteed, and no strategy produces consistent profits. If you choose to play, set deposit and time limits before you start, and use only money you can afford to lose.
If gambling is causing concern for you or someone close to you, these organisations offer free, confidential support in the US:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- National Council on Problem Gambling: ncpgambling.org
- Gamblers Anonymous: gamblersanonymous.org
Most licensed online casinos also offer self-exclusion tools, deposit caps and cool-off periods directly within your account settings. Use them — they are there for a reason.
We Look Forward to Hearing From You
There is no question too small and no feedback too direct. Honest input from readers is how this site stays accurate and useful. We appreciate you taking the time to reach out.